Delete your Smart Comfy Tour account
Smart Comfy Tour · by Catanduanes Provincial Tourism Office
You can delete your Smart Comfy Tour account and its information at any time, in the app or on this website. Deleting is permanent and can't be undone.
How to delete your account
In the app
- Open Smart Comfy Tour and sign in.
- Travelers: go to Profile → Delete account. Businesses: open the menu, then My account → Delete account.
- Read what will be deleted and kept, then confirm.
On the website
- Sign in at smartcomfytour.com.
- Open your account menu (your picture or initials) and choose My profile.
- Choose Delete account…, type DELETE to confirm, then Delete forever.
If you can't sign in
Email privacy@smartcomfytour.com from the email address on your account, with the subject "Delete my account". We'll confirm it's you and delete the account within 15 working days.
Before you can delete: finish or cancel any booking that is still waiting for confirmation or is confirmed and hasn't happened yet (for your own trips, and for your business if you have one). The app and website list them for you.
What is deleted
Deleted right away when you confirm:
- your account, sign-in, name, email address and profile photo;
- your saved places, trip plans, notifications and notification settings;
- your reviews and their photos;
- problems you reported (complaints) and their photos;
- your chats with businesses;
- unfinished checkouts and the record of the days you used the app.
If you have a business:
- with no booking history, the business is deleted with its listings, photos, permits, payment accounts, promos and closed dates;
- with booking history, it is hidden from travelers and unlinked from your account; its permits are deleted and its payment accounts turned off. Its booking records stay with it, as below.
What is kept, and for how long
| Kept | Why | How long |
|---|---|---|
| Bookings you made, with your name replaced by "Deleted account" and your phone number, notes and delivery address removed | The business's accounting and tax records | 5 years after the booking date |
| Payment references and receipts you sent with those bookings | Proof of payment for the business | 5 years after the booking date |
| Business page visits, stored only as an anonymous code that can't be linked back to you | Visit totals for businesses | Up to 2 years |
| Technical logs kept by our service providers (for example IP address and time) | Security and fixing problems | Usually up to 2 years |
After these periods the information is deleted or made anonymous.
For everything we collect and why, see our Privacy Policy. Questions: privacy@smartcomfytour.com