Smart Comfy Tour

Terms and Conditions of Use

Smart Comfy Tour
Effective date: November 11, 2026
Last updated: November 11, 2026

These Terms are an agreement between you and Catanduanes Provincial Tourism Office ("we", "us"), the operator of Smart Comfy Tour (the mobile app and smartcomfytour.com, together "the Service"). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy and Refund Policy. If you don't agree, please don't use the Service.

1. What Smart Comfy Tour is

Smart Comfy Tour is a tourism platform for Catanduanes. Through it you can:

  • discover tourist spots, events, cultural heritage and travel advisories;
  • find local businesses (hotels, resorts, restaurants, vehicle rentals, tour guides and pasalubong shops) and book or order from them;
  • leave reviews and report problems.

We are not the provider of the stays, rentals, tours, meals or products you book. Each booking is an agreement between you and the business. We provide the platform that connects you, and the Catanduanes tourism office uses it to approve and oversee listed businesses.

2. Who can use it

  • You must be at least 18 years old to create an account. Younger travelers may use the Service through a parent or guardian who books for them.
  • You must give accurate information and keep it up to date.
  • One person, one account. A business account can manage one business. Traveler accounts can't be turned into business accounts.

3. Your account

  • Keep your password safe; you are responsible for activity on your account.
  • Tell us right away at support@smartcomfytour.com if you think someone else is using it.
  • You can delete your account at any time in Profile → Delete account. See the Privacy Policy for what is kept afterwards and why.

4. Bookings and orders (for travelers)

  1. Holding a booking. When you continue to checkout we hold your dates, items or table for 15 minutes. If you don't finish in time, the hold ends and others can book it.
  2. Prices. Prices are set by the business. The final total is calculated by our system when you book and shown before you send your request.
  3. Sending a request. You give a contact name and mobile number and choose how to pay. If you pay by QR (GCash, Maya, InstaPay or bank transfer), you must enter the payment reference and/or upload the receipt.
  4. Confirmation. A booking is only confirmed when the business confirms it (or when the business has turned on automatic confirmation). If the business doesn't reply within the time shown in the app (currently 24 hours), the request is cancelled automatically.
  5. Cancelling. You can cancel a request in the app while it is still waiting for the business. Once confirmed, cancellations and changes follow the business's policies shown on its page; contact the business directly.
  6. Showing up. Arrive on time and follow the business's house rules, capacity limits and policies. The business may refuse service if you don't.

5. Payments

  • You pay the business directly — in cash or to the business's own e-wallet or bank account. Smart Comfy Tour does not receive, hold or transfer your money.
  • Check the account name and amount before paying. Pay exactly the amount shown.
  • Refunds are handled by the business under our Refund Policy.

6. Reviews

  • You can review a business only for your own completed booking, once per booking.
  • Reviews must be honest and about your own experience. Your review shows with your first name and last initial.
  • Don't post content that is false, hateful, sexual, threatening, or that shares someone's personal information, and don't post reviews in exchange for payment or discounts.
  • The business may post one public reply. The tourism office may hide reviews that break these rules and will tell you why.
  • By posting a review you give us a non-exclusive, royalty-free license to display it in the Service for as long as it is posted. You keep ownership of what you write.

7. Reporting a problem

  • You can report a problem about a business, with photos, through Report a problem. The business can read and reply; the tourism office reviews it and may mark it resolved or closed.
  • Reports must be truthful. False or abusive reports may lead to your account being suspended.
  • The tourism office helps resolve problems but is not a court and cannot force a business to pay a refund. Your legal remedies are not affected (see section 14).

8. Rules for businesses

If you list a business you also agree that:

  1. You are authorized to represent the business, and the business holds a valid business permit, sanitation permit and DOT accreditation. You will upload them and keep them current.
  2. Your business appears to travelers only after the tourism office approves it. The office may send it back with a reason, review your compliance from time to time, and archive (hide) it if permits lapse or these Terms are broken.
  3. Your listings, photos, prices, amenities, opening hours and policies are accurate and you have the right to use the photos you upload.
  4. You will reply to booking requests on time, honor confirmed bookings, and keep your availability up to date.
  5. Payment accounts and QR codes you add are your own, and you will check payments promptly and mark them received.
  6. You will process refunds as described in the Refund Policy and your own published policies.
  7. You will use travelers' contact details only to serve their booking, keep them confidential, and comply with the Data Privacy Act.
  8. You will respond to complaints honestly and politely.

9. Acceptable use

Don't:

  • break any law, or use the Service for fraud or scams;
  • impersonate anyone or misrepresent a business;
  • make fake bookings, or hold dates you don't intend to book;
  • upload viruses, scrape the Service, or try to access data that isn't yours;
  • harass businesses, travelers or tourism office staff.

10. Content and intellectual property

The Service's design, name, logo and software belong to Nicanor M. Itorma or its licensors. Tourism content (spots, events, heritage, advisories) is provided by the Catanduanes tourism office. Map data © OpenStreetMap contributors. You may use the Service for personal, non-commercial purposes only.

11. Information in the app

Travel advisories, spot status, opening hours and event details are provided for convenience and can change without notice. Always check official advisories (for example PAGASA and local government announcements) before traveling, especially in bad weather. Distances and map locations are approximate.

12. Suspension and termination

We or the tourism office may suspend or close accounts and hide businesses or content that break these Terms or the law, or to protect users. Where reasonable we will tell you why. You may stop using the Service and delete your account at any time.

13. Disclaimers and limitation of liability

  • The Service is provided "as is". We work to keep it available and accurate but can't promise it will always be error-free or uninterrupted.
  • Businesses are independent. We are not responsible for their services, products, safety, or for what happens during your stay, trip, meal or rental, except where the law says otherwise.
  • To the extent allowed by Philippine law, we are not liable for indirect or consequential losses, and have no liability for any claim relating to the Service is limited to.
  • Nothing in these Terms limits liability that cannot be limited by law, including for fraud or gross negligence.

14. Your consumer rights

Nothing in these Terms takes away your rights under the Consumer Act of the Philippines (RA 7394), the Internet Transactions Act of 2023 (RA 11967), or other consumer protection laws. You may also bring concerns to the Department of Trade and Industry (DTI) or the Department of Tourism (DOT).

15. Changes to these Terms

We may update these Terms. If the changes are significant we will tell you in the app before they take effect. Continuing to use the Service after that means you accept the updated Terms.

16. Governing law

These Terms are governed by the laws of the Republic of the Philippines. Disputes will be brought before the proper courts of VIRAC, CATANDUANES, without prejudice to mediation or other remedies available to consumers.

17. Contact

Email: support@smartcomfytour.com